Effective Date: October 11, 2026

Last Updated: October 11, 2026

1. Introduction

Solid State Technology Solutions (“Solid State,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, www.sstechs.net.

This Privacy Policy explains how we collect, use, store, and share information submitted through our website contact forms and related communications.

2. Information We Collect

When you submit a contact form or communicate with us, we may collect the following information:

• Name and business name.

• Email address and telephone number.

• Business address or service location, if provided.

• Information about your technology needs, service requests, projects, or inquiries.

• Any additional information you voluntarily include in your message.

Our website hosting provider or related website tools may also collect limited technical information, such as your IP address, browser type, device information, and website usage data, depending on the services enabled on our website.

Please do not submit passwords, payment card numbers, or other sensitive confidential information through our general contact form.

3. How We Use Your Information

We use the information you provide for legitimate business purposes, including:

• Responding to questions, inquiries, and requests for information.

• Preparing service estimates, proposals, and quotations.

• Scheduling consultations, service appointments, and site visits.

• Providing IT services, technical support, network solutions, and related business services.

• Communicating about projects, appointments, service updates, and billing when applicable.

• Maintaining customer records and managing our business relationships.

• Improving our website, customer service, and business operations.

• Preventing fraud, protecting our systems, and complying with applicable legal obligations.

4. How We Share Your Information

We do not sell your personal information to third parties for money.

We may share information when reasonably necessary with trusted service providers that help us operate our business, such as:

• Website hosting and contact-form providers.

• Customer relationship management and service management platforms.

• Email, communications, and appointment scheduling providers.

• Quoting, invoicing, and payment processing providers.

• Authorized subcontractors or service partners when necessary to evaluate, schedule, or fulfill a requested service.

We limit information shared with service providers to what is reasonably necessary for their assigned business purposes.

We may also disclose information when required by law, to respond to valid legal requests, to protect our rights, or to address security threats and suspected fraud.

5. Email, Telephone, and Text Communications

If you submit your contact information, we may use it to respond to your inquiry and communicate with you about requested services, estimates, appointments, invoices, and related business matters.

Submitting a contact form does not automatically enroll you in promotional text messages or marketing email campaigns.

Where required, we will obtain appropriate consent before sending marketing communications. You may unsubscribe from marketing emails using the unsubscribe instructions provided. You may also ask us to stop nonessential communications by contacting us directly.

If you separately enroll in text messaging, additional terms and consent requirements may apply.

6. Cookies and Website Analytics

Our website and its service providers may use cookies, analytics tools, or similar technologies to maintain website functionality, understand website traffic, improve performance, and protect against misuse.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Any additional advertising or analytics technologies used on our website may have their own data collection practices.

7. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards intended to protect the information we receive from unauthorized access, disclosure, alteration, or destruction.

Information is retained for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, meet contractual obligations, and comply with applicable laws.

No method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Privacy Choices

You may contact us to request information about the personal information you have submitted, ask us to correct inaccurate contact information, or request deletion of information where appropriate and legally permitted.

We may need to retain certain information to comply with legal requirements, maintain transaction records, resolve disputes, or fulfill contractual obligations.

Your rights may vary depending on your state of residence and applicable privacy laws.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services. Those websites and providers operate under their own privacy policies and terms.

Solid State Technology Solutions is not responsible for the privacy practices of third-party websites that we do not control.

10. Children's Privacy

Our website contact form is intended for business and general service inquiries, not for children under 13 to submit personal information independently. We do not knowingly collect personal information online from children under 13 through our contact form.

If you believe a child has submitted personal information to us, please contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website technology, or applicable legal requirements.

Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Solid State Technology Solutions
Website: www.sstechs.net
Phone: (888) 852-7787

By submitting our website contact form, you acknowledge that you have had the opportunity to review this Privacy Policy.